Gaming should be a source of enjoyment, not stress. Golden City believes every player's well-being comes first. Our responsible gaming policy is here to help you get the most out of your experience while staying within healthy limits.
Golden City provides multiple layers of protection and control tools to keep you safe.
Set your own daily, weekly, or monthly deposit limits. Limits take effect immediately once set; increasing them requires a 24-hour cooling period.
Decide in advance how long you want to play each day. When the time is up, the system will automatically alert you and log you out if needed.
You can fully exclude yourself from the platform for a period of 6 months to 5 years. Logging in will not be possible during this time.
You can view your full gaming history, win/loss statistics, and spending breakdown at any time.
Take a temporary break ranging from 24 hours to 6 weeks. Your account remains active during this period, but playing is not possible.
Users under 18 are not permitted to create an account. Identity and age are verified through a strict KYC process.
Responsible gaming at Golden City means playing mindfully, within your means, and for the right reason — fun. Gaming is entertainment, and our goal is to make sure it never becomes a burden or takes over your life.
Many players in Bangladesh are new to online gaming. Without proper guidance and tools, gaming habits can quickly spiral out of control. Golden City runs a comprehensive responsible gaming program to reduce that risk.
The core principles of responsible gaming are: know your budget, manage your time, never chase losses by increasing your bets, and never treat gaming as a source of income. Golden City believes that when you respect these boundaries, gaming becomes truly enjoyable.
Keep in mind: Gaming is always meant to be fun. Winning is never guaranteed — so only wager what you can afford to lose without it affecting your daily life.
On Golden City's responsible gaming platform, you're in full control of your own gaming limits. These tools are completely optional, but we encourage every player to make use of them.
Tips: Decreasing a limit takes effect immediately. To increase a limit, you'll need to wait out a 24–72 hour cooling period — this protects you from making impulsive decisions.
Self-Exclusion is a tool that lets you completely step away from gaming for a set period of time. If you feel your gaming is getting out of control, this is the step to take.
Activating Self-Exclusion on Golden City is quick and straightforward. It only takes a few simple steps:
Important: Once Self-Exclusion is active, it cannot be reversed before the chosen period ends. Any attempt to open a new account will be automatically blocked.
If you feel that gaming is having a negative impact on your life or someone you know, seeking help is not a sign of weakness — it takes courage.
Email us for any issues: [email protected] — We will respond within 24 hours.
Golden City strictly prohibits anyone under 18 from using the platform. As a parent or guardian, however, there are additional steps you can take to help keep your child safe.
If you become aware that a minor is using Golden City, please notify us immediately. We will permanently close that account.
Responsible gaming is more than just setting limits — it's about building a healthy mindset. Golden City wants to help you develop simple but effective habits that keep gaming enjoyable.
Golden City is a licensed and regulated gaming platform. Our responsible gaming program is operated in accordance with international standards.
We commit to the following: our advertising will never target minors; we will never run campaigns that portray gaming as a solution to financial problems; and all our promotional offers are presented with clear and transparent terms.
Every Golden City team member is trained in responsible gaming. If our team identifies a player whose gaming habits raise concern, they will proactively reach out to that individual and offer support.
Our Policy: Fun first, profit second. A happy and healthy player is our greatest reward.
If you answered yes to more than one question, please speak with our support team.
Golden City offers a range of smart, easy-to-use tools to help you game responsibly.
Track your spending in real time and view monthly reports.
You'll receive app and email alerts when you reach 80% of your set limit.
Get hourly pop-up notifications to keep track of how long you've been playing.
Lock your account for 24 hours with a single click at any time.
If you notice these signs, gaming may be becoming a problem — don't wait, seek help now.
Be cautious if you start spending money meant for rent, food, or savings on gaming.
Losing track of how many hours have passed is a warning sign.
Tendency to hide gaming habits from family or friends.
Thinking about placing bigger bets after a loss to recover what you've lost.
Feeling irritable, anxious, or uncomfortable when unable to game.
Gaming causing problems at work or in school.
Answers to the most frequently asked questions about responsible gaming.
At Golden City, you're more than just a player — you're part of our family. We want every gaming experience you have to be safe, enjoyable, and memorable.