Data Protection & Privacy

Golden City's Privacy Policy — Your data is safe with us

We believe the protection of every player's personal information is a fundamental right. At Golden City, every piece of your data is kept secure with the highest level of protection.

Last Updated: January 2026
SSL Secured
GDPR Compliant
Personal Data Protection
Maximum Security
Encrypted Database
AES-256 Encryption
Not Shared with Third Parties
Fully Confidential
In Your Control
Delete at Any Time

How We Use Your How We Protect Your Data

Your privacy is our top priority at Golden City. We keep your data secure through modern technology and robust policies.

SSL/TLS Encryption

Every data exchange between your browser and our servers is protected with 256-bit SSL encryption. No one can intercept or alter your information in transit.

Secure Data Storage

All your personal data is stored in encrypted databases. Only authorized personnel can access limited information for specific purposes.

KYC Verification Security

Documents submitted for identity verification are kept with the highest level of security and used solely for legal purposes. Any unnecessary copies are deleted once verification is complete.

Cookie Controls

We only use necessary cookies. You can update your cookie settings at any time. We do not use third-party tracking cookies.

Sale of Data Prohibited

Golden City never sells your personal information to third parties. No data is shared with advertisers or data brokers.

Right to Erasure

After closing your account, you may request deletion of all your personal data, subject to applicable legal retention requirements.

1 What Information We Collect

We collect various types of information when you create an account and use our services at Golden City. This information is used solely to provide you with the best possible experience.

In line with our privacy policy, we maintain full transparency at every stage of data collection. You will always know what we collect and why.

Data Type When It Is Collected Purpose
Name & Email At Registration Account Management
Phone Number During verification Security Verification
Date of Birth During the KYC process Age Verification (18+)
Payment Information At the Time of Transaction Financial Processing
IP & Device Information At every login Fraud Prevention
Gaming History Play Time Responsible Gaming

We collect only the information we need — we never ask for unnecessary personal data.

2 How Collected Information Is Used

Golden City uses your information solely for its intended purposes. Your data is never used for any reason not specified in our privacy policy.

  • Your name and email are used for account creation and management.
  • Financial information is used to process payments and is sent directly to the payment gateway.
  • IP and device information is analyzed to detect fraudulent activity.
  • Gaming history is used to personalize your gaming experience.
  • Gaming patterns are monitored to promote Responsible Gaming.
  • Your information is used to meet legal obligations and submit reports to regulatory authorities.
  • Contact information is used to send relevant offers and bonuses (with your consent).
  • Anonymous statistics are used to improve platform performance.

You can unsubscribe from marketing emails at any time. Service-related emails cannot be disabled, though they are minimal in number.

3 Sharing Data with Third Parties

Golden City never sells your personal information. However, limited data sharing may be necessary in certain specific circumstances.

Every third-party partner is required to sign an agreement to uphold our privacy standards. They may only use the information for its designated purpose.

  • Payment Processor: Only the information necessary to complete transactions is shared with bKash, Nagad, Rocket, and banking partners.
  • KYC Service Provider: A trusted third-party service is used for identity verification.
  • Legal Authorities: Information may be disclosed under a court order or other legal obligation.
  • Anti-Fraud System: Limited information is verified against industry-standard databases for fraud prevention purposes.

Your information is never shared with advertisers, data brokers, or other gaming sites.

4 Cookies & Tracking Technologies

Golden City uses cookies on its website for session management and to remember your preferences. Cookie usage is limited and transparent in accordance with our privacy policy.

  • Essential Cookies: Required for login sessions and security. Disabling these cookies will prevent the site from functioning.
  • Functional Cookies: Remembers your language preferences and settings.
  • Analytics Cookies: Anonymous data is collected to analyze site performance.

You can delete existing cookies or block new ones at any time through your browser settings. Please note that disabling essential cookies may affect the functionality of certain site features.

We do not use third-party advertising cookies or cross-site tracking cookies.

5 Security Measures

Golden City uses industry-leading security technology to protect your data. Our security team monitors systems around the clock, 24 hours a day.

  • TLS 1.3 encryption is applied to all data transmissions.
  • All data is stored in the database using AES-256 encryption.
  • Two-Factor Authentication (2FA) is available.
  • Regular security audits and penetration testing are conducted.
  • Unusual login attempts are blocked automatically.
  • Staff data access is role-based and restricted.
  • Users will be notified within 72 hours of any data breach.

Our security infrastructure is built to international ISO 27001 standards and is regularly verified through independent audits.

6 Your Rights

Under Golden City's privacy policy, you have full control over your own information. We believe your data belongs to you, not us.

  • Right to Know: You can request to see what information we hold about you.
  • Right to Rectification: You may request corrections to any inaccurate or outdated information.
  • Right to Erasure: You may request deletion of your data provided there are no legal obligations requiring its retention.
  • Right to Restrict Processing: You can request that we stop using your data for specific purposes.
  • Data Portability: You can export your data in a machine-readable format.
  • Right to Object: You may object to your information being used for marketing or profiling purposes.

To exercise any of your rights, please contact our data protection team. We are obligated to respond within 30 days.

7 Data Retention Period

How long we retain your data depends on its type and applicable legal requirements. Golden City does not keep unnecessary data longer than needed.

  • Account Information: For the duration of active account use and up to 5 years after closure (as required by law).
  • Financial Transaction Records: 5–7 years in accordance with anti-money laundering laws.
  • KYC Documents: Unnecessary copies are deleted after verification; the primary record is retained for 5 years.
  • Cookie Data: Session cookies expire when the browser is closed; persistent cookies last up to 1 year.
  • Support Conversations: Retained for up to 3 years after a case is resolved.

8 Minor Protection

Golden City strictly prohibits account registration for users under 18. Our privacy policy ensures special protections for minors.

  • Age verification is mandatory at registration.
  • Additional KYC verification is conducted in suspicious cases.
  • We do not knowingly collect information from minors.
  • If we discover that a minor has created an account, the account will be immediately closed and all associated data will be deleted.

If you become aware that a minor is using our platform, please notify us immediately.

9 Privacy Policy Updates

Golden City may update this privacy policy from time to time. We will notify you before any significant changes take effect.

  • Advance email notice will be sent for any significant changes.
  • You will be notified 30 days before any updated policy takes effect.
  • When you log in after a policy update, you will be prompted to review and accept the new terms.
  • A summary of changes will be provided for easy comparison with the previous version.

10 Contact Us

Our dedicated Data Protection Team is always available to handle any privacy-related questions or requests.

You can reach our Data Protection Officer at:

  • Email: [email protected]
  • Response Time: Within 7 business days (typically 24-48 hours)
  • Data Deletion Request: Processed within 30 days

Our support team is ready to assist you in English and is always available to address any privacy-related concerns you may have.

Quick Facts
  • Data Is Never Sold
  • SSL 256-bit Encryption
  • GDPR Policy Adherence
  • Right to Erasure
  • 24/7 Security Monitoring
  • Independent Security Audit
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Policy Details
  • Effective Date:
    January 1, 2026
  • Last Updated:
    January 15, 2026
  • Applicable:
    All Users

Our Security Certification

Golden City safeguards your data while maintaining international standards.

SSL Secured
256-bit TLS Encryption
GDPR Standards
Data Protection Rules
Regular Audits
Independent Verification
2FA Protection
Two-Factor Verification
AES-256
Database Encryption
24/7 Monitoring
Real-Time Protection

About Privacy Common Questions

Answers to the most frequently asked questions about our privacy policy.

No, golden city never sells your personal data to third parties. Under our Privacy Policy, only limited information is shared with specific partners for payment processing and legal compliance purposes, and those partners are bound by contractual obligations.

Yes, you may request deletion of your data at any time. However, data subject to legal obligations (such as financial transaction records) must be retained for the required period. Requests will be processed within 30 days.

Your payment information is processed directly through a PCI-DSS certified payment gateway. We do not store your card number or bank password. All transactions are secured with TLS encryption.

If you consent to marketing communications at registration, we will send you relevant offers and bonus information. You can opt out at any time by clicking the unsubscribe link at the bottom of any email or by contacting us directly.

Yes, in the event of a data breach, we will notify affected users by email within 72 hours and provide guidance on next steps. Our security team monitors systems 24/7 to prevent such incidents.

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